Shipping information

 

Current Processing time for Most Orders: 48hrs-72hrs (dispatch time)

Processing time is separate to shipping time

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. - please note at busy times this can take longer as items are handmade and we want to ensure 100% accuracy on every order that leaves us. 

We are not responsible for any postal delays that occur outside of our control due weather issues. 

Shipping Services we offer:

Item	Price
Royal Mail 1st Class	£4.99
Royal Mail 2nd Class	£3.99
Royal Mail 1st Signed For	£6.50
Royal Mail 2nd Signed For	£5.50

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status if you have chosen a tracked delivery option. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at collars4pets@outlook.com with your name and order number, and we will look into it for you.