COLLARS4PETSUK
Good to know
A few helpful answers before your next adventure.
Our collars
What is BioThane®?
BioThane® is a coated webbing material chosen for its practical everyday qualities. It's waterproof, durable and easy to wipe clean, making it a great option for walks in all sorts of weather.
Are BioThane® collars waterproof?
Yes. BioThane® is non-absorbent, so it won't soak up water like many traditional materials. It's a practical choice for rainy walks and muddy adventures.
How do I clean my collar?
Simply wipe the collar with a damp cloth to remove everyday dirt and mess. Allow it to dry before putting it back on your dog.
What hardware options are available?
Our collar listings offer a choice of hardware finishes, including Chrome, Black, Gold and Rose Gold. Available options are shown on each product page.
Are your collars handmade?
Yes. Our collars are handmade in Essex by COLLARS4PETSUK, with care and attention to detail.
Choosing and ordering
How do I choose the right size?
Measure around your dog's neck where their collar normally sits, keeping the tape comfortably snug but not tight. Compare the measurement in inches with our size guide. If your dog is between sizes or you are unsure, please contact us before ordering.
View our Dog Collar Size Guide
How long will my order take?
Our collars are handmade, so please allow time for your order to be prepared. For current processing information, delivery services and prices, please see our Shipping Information page.
Can I return or exchange an item?
Our returns policy allows eligible items to be returned within 30 days of receipt. Items must meet the conditions set out in our policy; personalised items and sale items are excluded. Please read the full Returns & Exchange Policy before sending anything back.
Still have a question?
We're happy to help. Email us at collars4pets@outlook.com and we'll do our best to help you.
COLLARS4PETSUK — Made for every adventure.
